Our goal is to ensure your diagnostic and testing tools arrive in perfect working order. If any item is damaged, defective, or missing essential parts upon receipt, follow the steps below for a smooth return and replacement experience. This process is designed to get you back to troubleshooting networks quickly, without unnecessary complexity.
1. Initial Inspection
Immediately after unpacking, inspect each tool—whether cable testers, protocol analyzers, or thermal imagers—for visible damage, loose components, or performance issues. Check that displays power on, connectors seat correctly, and accessories (batteries, adapters, probes) match your order. Document any problems with clear photographs or a brief video to highlight defects and packaging condition.
2. Request & Authorization
Email our Support Team with your order number, product names, and a concise description of the issue. Attach your images or video, and specify if you prefer a full replacement, component swap, or credit toward another tool. Within two business days, you will receive a unique Return Authorization (RA) code. Please wait for this code before sending back any items to avoid processing delays.
3. Packaging Guidelines
Use the original packaging whenever possible to protect precision instruments. If unavailable, choose a strong box with at least 5 cm of padding around the tool. Wrap devices and accessories in bubble wrap or foam, secure loose parts (probes, remote units) in sealed plastic bags, and include the RA code on a printed note inside the package. Label the box exterior clearly with the RA code so our returns team can identify your shipment immediately upon arrival.
4. Shipping Procedure
Select a carrier that provides tracking and insures the full declared value of the return. Unless an incorrect or damaged item was sent, shipping costs are the customer’s responsibility. Retain your shipping receipt and tracking number until the return is confirmed at our facility. This ensures you can monitor delivery and confirm receipt.
5. Assessment Process
Once received, each tool is logged under its RA code and undergoes a thorough technical evaluation. We verify model and serial number, inspect casings for cracks or dents, test electrical and mechanical functions, and confirm all accessories are present. This step distinguishes manufacturer or transit faults from wear or misuse, ensuring a fair resolution.
6. Available Solutions
Following inspection, you may choose one of the following:
- Direct Replacement of the exact model with fresh calibration and testing.
- Component-Only Exchange for parts such as cables, connectors, or displays.
- Alternate Model of equal value if your original tool is out of stock.
- Store Credit applicable to future purchases within our testing and diagnostic tools range.
Stating your preferred solution when submitting the initial request helps expedite completion.
7. Special & Customized Equipment
Customized or limited-run items—such as branded protocol analyzers or firmware-locked spectrum meters—are reviewed individually. Returns of these products may require additional processing time. Consumables like batteries, cables, or calibration kits are exchangeable only if returned in unused, sealed packaging.
8. Ongoing Communication
You will receive email updates at each key milestone:
- RA code issuance
- Return arrival confirmation
- Inspection findings
- Resolution dispatch
For any questions during the process, simply reply with your RA code for prompt, personalized assistance.
9. Best Practices for Returns
- Inspect immediately—before using tools—to catch hidden defects.
- Document issues thoroughly with photos or video.
- Preserve original packaging to secure delicate components.
- Follow tool manuals for proper handling to avoid user-induced faults.
10. Our Commitment
We stand by the reliability of our network testing and diagnostics tools. By streamlining returns and offering flexible solutions, we minimize your downtime and maintain confidence in every measurement, trace, and test you perform. Your success on the network deserves dependable gear—and dependable support.